❓ Help Center
Welcome to cc99's FAQ Page
Whatever questions you have about using cc99 — from playing on mobile to withdrawals, VIP benefits, and support — you will find all the answers here.
cc99 is one of Bangladesh's trusted online gaming platforms. Whether you are a new player or an experienced member, questions come up from time to time. On this page we have provided detailed answers to 25 common questions across five important categories. If you cannot find your question here, contact our 24/7 live chat or email — we are always ready to help.
Mobile-Friendly Platform
SSL Secured
Withdrawal in 5–30 Minutes
24/7 Bengali Support
Complete FAQ
Answers to All Your Questions
Find your question by category below and click on any question to see the detailed answer.
Playing on Mobile
cc99 is a fully browser-based platform, so no separate app download is needed. You can access cc99 from Chrome, Safari, Firefox, or Edge on Android and iOS smartphones, tablets, laptops, and desktops. The site is fully optimized for mobile, so gameplay is comfortable even on smaller screens.
If the page is loading slowly, first clear your browser's cache and cookies. In Chrome, go to Settings > Privacy > Clear browsing data. Then refresh the page. If your internet connection is weak, try switching from Wi-Fi to mobile data or vice versa. If the problem continues, let us know via live chat.
If the connection is lost, the game automatically pauses. Once the connection is restored, refresh your browser and, if you are still logged in, you can continue from your previous game session. If a bet gets stuck midway, wait a few minutes — the server will settle the transaction automatically. If it is not settled, contact support.
On Android Chrome, open cc99, tap the three dots in the top right corner, and select "Add to Home screen". On iPhone, open cc99 in Safari, tap the share icon at the bottom, and choose "Add to Home Screen". This creates a shortcut so you can open cc99 just as quickly as an app.
If the screen stays black, first make sure JavaScript is enabled in your browser. In Chrome, go to Settings > Site Settings > JavaScript and keep it active. If you are using an older browser, update it. On some older Android devices, turning off data-saver mode can resolve the issue.
Identity Verification (KYC)
Identity verification is primarily for account security. It ensures no one else can access your account and that the payment method is genuinely registered in your name. cc99's goal is to protect members from fraud and unauthorized transactions and to maintain a fair environment.
A National ID card (NID) is the most widely accepted document. You can also submit a passport or driving licence. Upload clear photos of both sides of the document — blurry or cropped images may delay verification. The document must be within its validity period.
If verification is rejected, the support team usually explains the reason. Often the image quality is poor or the document details do not match the account information. Upload new photos taken in good lighting and make sure the name and address match exactly. If the problem continues, contact live chat for details.
cc99 uses SSL encryption to keep all data secure. Your documents are used only for the verification process and are not shared with third parties. You can find more details in our privacy policy.
Verification is generally completed within a set period after documents are submitted. It may take a little longer during busy periods. For faster approval, submit accurate, clear photos and make sure the document details match your account information. You can ask about the status via live chat.
Withdrawals
The minimum withdrawal amount on cc99 is ৳1,000. Requests below this amount cannot be processed. This minimum applies equally across all four methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your wallet is registered under the same name as your cc99 account.
Withdrawal processing time on cc99 is just 5 to 30 minutes. In most cases the money arrives in your wallet within a few minutes of submitting the request. You can enjoy the same speed across all methods — bKash, Nagad, Rocket, and Upay. However, if identity verification is still pending, withdrawals may be delayed.
Yes, withdrawals on cc99 are active 7 days a week, 24 hours a day. Whether it is Friday or Saturday, 3 AM or dawn — you can submit a withdrawal request at any time and receive your money within 5–30 minutes. This is possible because the mobile wallet services (bKash, Nagad, Rocket, Upay) remain active around the clock.
Yes, for security reasons cc99 only processes withdrawals to a mobile wallet registered in the member's own name. Sending to someone else's wallet is not possible. This is an important rule to protect your account and funds.
If a withdrawal is showing as "pending", wait up to 30 minutes. If the money still has not arrived and the status has not changed, contact live chat. Let support know the time of your request, the amount, and the payment method — it will be resolved quickly.
VIP Benefits
The cc99 VIP program has three tiers — Bronze, Silver, and Gold. Each tier includes a weekly cashback benefit. Bronze offers up to 0.5% weekly cashback, Silver up to 1.0%, and Gold up to 1.5%.
Each week, cashback is added to your account at a set rate based on your play. Bronze members can receive up to 0.5%, Silver members up to 1.0%, and Gold members up to 1.5%. Cashback is added to your balance every Monday or at the designated time each week, and can be used directly for play or withdrawals.
In addition to cashback, members at higher VIP tiers receive priority support, special promotional offers, and invitations to select events. Gold members may receive the assistance of a dedicated account manager. cc99 regularly organises exclusive bonuses for VIP members.
Playing regularly and staying active is the main path to higher tiers. The more consistently you play, the faster you can move from Bronze to Silver and from Silver to Gold. cc99 evaluates your activity to determine your tier — ask support for more details.
If you remain inactive for an extended period, your VIP tier may be re-evaluated. Staying active makes it easy to hold on to the tier you have earned. If you receive a notification about a tier change, speak with the support team — they will let you know how to become active again.
Support Questions
cc99 has two support channels — live chat and email. Instant assistance is available via live chat from any page on the site. To contact us by email, write to [email protected]. Both channels offer support in Bengali and English.
The cc99 support team is active 7 days a week, 24 hours a day. Support is available at any time of day or night, on any holiday. Even at 3 AM Bangladesh Standard Time (UTC+6), someone is always present in live chat.
Absolutely. cc99's support agents are proficient in Bengali and communicate with Bangladeshi players in natural, everyday Bengali. Support is also available in English. Start your chat in whichever language you prefer.
To get a quick resolution, have the following on hand before reaching out: your account username or registered mobile number, a detailed description of the issue (when it occurred, what you saw), the amount and date of the relevant transaction (if payment-related), and a screenshot if needed. This helps the support team identify your issue quickly.
Every email sent to [email protected] is registered and assigned a case number. The support team analyses the content and sends a reply. Email is effective for complex issues because it is easy to write in detail and attach screenshots. For instant assistance, choose live chat.
Still have questions? We are ready to help
If you did not find the answer on this FAQ page, do not worry. The cc99 support team is by your side 7 days a week, 24 hours a day. Chat in Bengali and get a quick resolution.
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