cc99 Privacy Policy

1 What Information We Collect

We collect the following types of information when you create an account and use services on the cc99 platform:

a) Identity Information

• Full name and username
• Date of birth — for age verification (for users aged 21+ only)
• Email address and mobile number
• National ID card or other identity document details (where applicable)

b) Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal amounts and transaction history
• We do not store any bank account numbers or card details

c) Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Site access times, page view history, and click data

d) Gaming Activity Information

• Game play history and betting activity
• Win/loss records and bonus usage information
• Account preferences and usage patterns

2 How Your Information Is Used

cc99 uses the information collected from you only for the following purposes:

• Account Management: Creating, verifying, and securing your account.
• Financial Transactions: Processing deposits and withdrawals seamlessly via bKash, Nagad, Rocket, and Upay.
• Customer Support: Resolving your issues through 24/7 live chat and email.
• Security and Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Responsible Gaming: Analysing your gaming behaviour to provide assistance when needed.
• Platform Improvement: Analysing data to further enhance the user experience.
• Relevant Notifications: Keeping you informed about bonuses, offers, or service updates.

We do not sell your information to any third party or share it for commercial purposes.

3 Sharing Information with Third Parties

cc99 may share your information with third parties only in limited and necessary circumstances:

Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay) and gaming technology providers (such as PG Soft, Pragmatic Play, JILI, Spribe, etc.) may receive necessary information as part of our services. These partners use the information solely for contractual purposes.

Legal Obligations

cc99 may be required to provide your information to the relevant authorities pursuant to a court order or legal requirement. In such cases, we always provide only the minimum necessary information.

Business Restructuring

If there is any change to cc99's business structure, user information may be transferred to the new entity, but all terms of this Policy will continue to apply.

4 Cookies and Tracking Technologies

The cc99 website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and enabling the core functionality of the site. Disabling them will prevent the site from working properly.

Analytical Cookies

Analytical cookies are used to understand how many users are viewing which pages and for how long. This information is completely anonymous and helps improve the site.

Cookie Controls

You can disable cookies at any time from your browser settings. Keep in mind, however, that disabling essential cookies may affect your ability to use certain features of the site.

5 Data Security Measures

cc99 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, preventing third parties from reading the data.
• Secure Servers: Your information is stored on high-security servers and is regularly backed up.
• Access Controls: Only authorised staff have access to the necessary information, and their activity is logged.
• Two-Step Verification: If a suspicious login is detected, an additional verification process is triggered.
• Regular Security Audits: Our platform undergoes regular security audits.

In the event of a data breach, cc99 will notify affected users as quickly as possible and take the necessary steps.

6 Data Retention Period

cc99 retains your information only for as long as necessary:

• All information is retained while your account is active.
• Even after account closure, some information may be kept for a set period due to legal obligations.
• Financial transaction records are retained for an extended period for audit purposes.
• After receiving a deletion request, personal information is deleted within a reasonable time, unless retention is required by law.

7 Your Rights

As a cc99 user, you have the following rights over your personal information:

Right to Access

You can request to know what information we hold about you. We will inform you within a reasonable time.

Right to Correction

If any of your information is incorrect, you can request a correction. Some information can be updated directly from your account settings.

Right to Deletion

In certain circumstances, you can request that your personal information be deleted. However, some information may be retained if there are legal or contractual obligations.

Right to Object

You have the right to object to marketing communications or certain types of data processing. Contact us at [email protected].

8 Privacy of Minors

cc99 is for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is a mandatory step during account creation.

If we become aware that information from a minor has been collected accidentally, we will immediately delete that information and close the associated account.

9 International Data Transfers

Various international technology provider partners assist in delivering cc99's gaming services. As a result, your information may be processed on servers located outside Bangladesh.

Regardless of where the information is processed, we are committed to maintaining the protection standards described in this Privacy Policy. Third-party partners are bound by appropriate data security agreements.

10 Policy Changes

cc99 reserves the right to update this Privacy Policy as needed. If there are any significant changes to the Policy, we will notify you via your registered email or through a notice on the site.

Continued use of cc99 after any changes will be considered as your acceptance of the updated Policy. We therefore recommend checking this page regularly.

11 Responsible Gaming and Data Protection

cc99 believes that responsible gaming and privacy protection are inseparable. Using data about your gaming activity, we can identify signs of harmful gaming behaviour and provide assistance when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

Giving equal importance to both your privacy rights and responsible gaming is a core part of cc99's values.

12 Contact Us

If you have any questions, complaints, or information-related requests regarding this Privacy Policy, please contact us. cc99's support team is available 24 hours a day, 7 days a week in both Bengali and English.